Relationships making a difference in disability services


Award-winning care provider, Whiddon, puts relationships at the very heart of great care. With more than 70 years of experience, the care provider is proud to offer disability support services in Australia with a difference.

Whiddon offers personalised and tailored disability support services. Their care staff really get to know the people they care for. This is how they can help them to achieve their goals, live independently and deliver meaningful experiences. Relationship based care is what sets Whiddon apart.

Whiddon’s award-winning model of care integrates care for social, emotional and physical needs. When their staff learn more about the people they care for, they can work together to keep them participating in the things that matter most.

What is disability services?

Disability Services is a range of flexible and personalised services tailored for individual participants. These services help people with disability to live safely, independently and achieve their goals. This could be from supporting them to build on their living, life and social skills, to help with personal care. At Whiddon, participants and their families are in the drivers seat. They’re true partners in their care, every step of the way.

The services can be paid for through an approved NDIS Plan. There are also private funding options available if they are yet to receive a NDIS plan.

The type of services that can be accessed depends upon individual needs, preferences and eligibility for government funded services. For example, these can range from transport, personal care and help with daily living, to medication prompting, social and community participation and support coordination.

As a disability services provider in Australia, Whiddon are approved to provide disability services in NSW and QLD, including:

  • Assistance with daily life
  • Assistance with social and community participation
  • Support Coordination

What is a registered NDIS provider?

Whiddon is a registered NDIS provider and offers disability services, including different government funded and private services in New South Wales and Queensland. Providers who are registered are required to meet strict government quality and safety requirements.

How do relationships make a difference in disability support services?

Research and years of experience tells Whiddon that meaningful day-to-day relationships between staff and the people they care for are at the centre of great care. Therefore, their approach focuses on partnerships with the people they care for. This helps to achieve a highly personalised level of care.

Disability participant, Michael (pictured), has been part of the Whiddon family for almost two years. Whiddon helps him to keep his home just the way he likes it. They know how important this is to him.

They take time to understand what makes Michael who he is and what is most important in his life. Therefore, they can help him achieve his personal goals and create experiences that are incredibly meaningful to him. He enjoys spending time in the community and recently enjoyed a game of mini-golf with one of his care workers.

Michael enjoys building deep relationships with his care workers. He loves being able to share the important things in his life with them. For example, he loves talking with care staff about the special moments spent with his beautiful grandchildren. This makes a difference in his life.

Michael knows that Whiddon are there to support him on his journey. He knows they understand him well. To Michael, the care staff are like family, thanks to the relationships he is able to build and enjoy with them.

What are the benefits of relationship based care?

  • Stronger relationships between participants and the team who care for them
  • Greater involvement for family members and stronger relationships with the care team
  • A true partnership and choice in your care and how you’re supported
  • A dedicated care team with consistent staffing
  • Specially trained people supporting participants

How can I access disability support services?

For more information on Whiddon’s Disability Services in Australia and eligibility, visit or contact our team on

Our team can help you to get started with accessing support.